REFUND POLICY

 

At Sparkle, your satisfaction is important to us. We work hard to offer quality products and reliable service. Please review our refund policy before placing an order.

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Refunds Are Available If:

We will offer a refund or free replacement in the following situations:

• You received a damaged or defective item

• You received the wrong item

• Your order has not arrived within 35 business days from the shipping date (excluding delays caused by customs or incorrect shipping info)

To request a refund, please email us at [your email address] within 48 hours of receiving your order and include:

• Your order number

• Clear photos of the damaged/incorrect item and packaging

• A short description of the issue

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Refunds Are Not Available If:

• You changed your mind after purchase

• You entered the wrong shipping address

• The item is delayed but still within the expected delivery window (up to 35 business days)

• The item has been used, worn, or is not in its original condition

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 Replacements

In some cases, we may offer a free replacement instead of a refund, depending on product availability and the nature of the issue.

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 Returns

Due to the nature of international shipping and fulfillment, we do not accept physical returns unless we specifically request one. In most cases, you do not need to return the item.

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 Processing Time

If your refund is approved, it will be processed within 5–10 business days and automatically applied to your original payment method. Refund times may vary depending on your bank or payment provider.

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 Need Help?

If you have any questions about your order or this policy, please contact us at:
info@homeevents.shop